There are millions of web pages devoted to Critical Success Factors (CSFs)and how to be successful, however these are often generic and don’t mention the Critical Failure Factors (CFFs).
There are a number of factors and the list can go on and on. Depending on the environment, they could be accurate or not.
You may open a restaurant, employ a Michelin starred chef, use Versace bespoke crockery, host a vast and prestigious menu with excellent quality elements and supporting options, but if your restaurant is in the middle of the Scottish Highlands and gets snowed in 3 months of the year, the failure factor is the weather.
If your restaurant is located looking over a wonderous lake or reservoir that hosts wildlife and exotic birds, but the access is down a dirt track and the car park is mud and gravel, guess what customer experience there will be, no matter how good everything else is.
The following relationship among CFFs is discussed as follows:
Just providing information is not enough. You need to strengthen your sales arm by building an ARM. The Accelerating Relationship Model (ARM) is a simple process that provides a level of comfort and respect in the customers mind before making the viable core product or adding in the extras that really amplify the sale in both profit and engagement, devotion and desire.
Pardon the pun, but this helps to “ARM” your staff with the arsenal they need to win sales in today’s environment.
Part of the Sales Machine System incorporates the ARM technique and not only keeps everything on track for all of your staff to relate to the customer wherever they are on the buying cycle, but also to identify the next step and provide encouragement if asked.